It makes our job better if we do it properly and kindly”. Close menu, 01276 604604 Staff cared for patients with compassion. Overall we rated medical care as outstanding.

We found an open and transparent approach to incident management and a real focus on learning from these events through root cause analysis and peer review processes. Although patients were waiting marginally longer to be seen by a clinical decision maker when compared to College of Emergency Medicine standards, the ED at Frimley Park Hospital was one of only a small number of hospitals to consistently achieve the government’s 95% target for admitting, transferring or discharging patients within four hours of their arrival in the ED during each quarter for the previous two years.

In common with all acute trusts, Frimley Park Hospital struggled with the management of flow through the hospital due to the significant rise in emergency attendances and subsequent admissions.
Enhancing seven-day services was demonstrated to be a priority for the medical directorate and, although this was not yet fully in place at present there was a clear and achievable business case in progress. Feedback from patients confirmed that staff treated them well and with kindness. There was nine hours of on-site consultant cover provided at weekends. Frimley Health NHS Foundation Trust was treating around 240 patients for coronavirus last month, a new update has revealed.

The department was clean and there was an active infection control and prevention team who audited practices regularly. "The main limitation in terms of our EPR roll-out has been lack of … Patients had access to a bereavement service and annual memorial service to remember their loved ones. Support. Staff were prepared to report incidents and accidents; incidents were investigated impartially, with a high emphasis placed on quality and service improvement. The hospital provided care and treatment based on national guidance and evidence of its effectiveness. Most of us talk to them about where they are going and explain what the mortuary will be like and that their fridge will be cold. However, where improvements had been made in specific areas such as pain management, we noted that these improvements had not always been sustained; this had already been acknowledged by the trust and action plans were in place to resolve these issues. The trust is expanding its use of Symphony to additional wards - including their Medical and Surgical Assessment units. Frimley Park Hospital / Ophthalmology The eye doctor said that I needed to see a consultant and it would be about 2 weeks.

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The unit delivered a consultant-led service with two consultants providing medical cover. The unit comprises of four fully-equipped consulting rooms, a … It had developed policies and procedures to support end of life care and had a diverse multi-disciplinary membership from both the trust and local community. There were procedures in place to manage the deteriorating patient although the trust had identified that additional work was required to ensure that staff had the necessary skills to both identify and manage the deteriorating child. , Camberley, Surrey, GU16 7UJ Wards felt calm despite some being very busy and the nursing staff were seen to be relaxed and cheerful whilst undertaking their work, taking the time to consider individual patient’s needs.

I have since spoken to the secretary twice, who was helpful, and thought it had gone through as a routine referral which I understand could be months, so today I have had to arrange to see the consultant privately as very poor and distorted vision.
We asked numerous staff about the care and support they received when people died. Data for April to June 2018 showed that the trust did not meet its target for one to one care in labour. The patient pathway through the outpatients department links with so many departments and we communicate well with them.

One healthcare support worker said, “Is it odd that I enjoy caring for people at the end?

Children’s services followed national evidence-based care and treatment and carried out local audit activity to ensure compliance. The hospital made adjustments for patients’ religious, cultural and other preferences. The trust had implemented the AMBER care bundle system, which provided a systematic approach to manage the care of hospital patients who were facing an uncertain recovery and who are were at risk of dying in the next one to two months. Interactions between staff and patients appeared natural and easy-going - communication was respectful but friendly. 542 responses.

The trust generally compared favourably with other trusts nationally in meeting waiting time and treatment targets, and in ophthalmology was a market leader, having been presented with an award as Clinical Service of the Year by the Macular Society. Generally, the hospital had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment. Risks (and potential risks) were identified early and discussed openly and there was a governance structure in place that allowed formal escalation where appropriate. Staffing levels were continuously reviewed using the unit’s staffing acuity tool and we found the staffing levels to be adequate to deliver the service. The service provided mandatory training in key skills, however not all staff completed it.


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